Cancellation & Replacements Policy

At Shiv Shakti, we want every customer to be satisfied with their purchase while maintaining efficient order processing so we can deliver high-quality biofertilizers and sustainable solutions quickly.

Order Cancellation

• Orders may be cancelled free of charge within 24 hours of placement, provided the order has not yet been processed for shipment.
• If the order has already been processed or dispatched, cancellation may not be possible. In such cases please refer to our Returns process below.

Replacements

• If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery so we can evaluate and assist.
• After verification, we will arrange a replacement and we strictly follow no refund policy.
• If any replacement approved we will deliver a new product within 5-6 working days.

To initiate a cancellation, replacement, please contact our Customer Support at info@shaktibio.in with your order number and photographs (if applicable).